Compassionate Care with Alex Coren on the Patient Activation Network Podcast

PAN43: Empowering Compassionate Care with Alex Coren

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“It is important for everyone, but especially young women with big dreams to hear this,” reflected Alex Coren about her decision to become a woman millennial entrepreneur in healthcare IT. “It definitely was not easy, but it was extremely worth it. It’s really important for younger women, especially in technology to know, that just because it is not the norm, doesn’t mean it isn’t supposed to happen. We need to capitalized on these perspectives and bring them to the table because we have a voice that they really need to hear.”

In this episode, we meet Alex Coren who is a 24 year old entrepreneur making a difference in healthcare. She just received a prestigious award from Cleveland Clinic and she offers advice to anyone, but especially young women, who want to pursue their dreams. She also discussed Wambi, Care Postcards and the importance of recognizing healthcare workers who provide excellent, compassionate care.

About Alex Coren

While Alex was the Director of Patient Experience at a company caring for catastrophically ill, medically complex patients within multiple acute-care hospitals, it was her responsibility to ensure patients and their families had the best possible experiences during their stay. Through her observations, she realized that patient satisfaction was highly dependent on interactions with caregivers. At the time, Alex also discovered that caregivers at each of the facilities shared that there was poor morale, which influenced their energy levels. In an attempt to improve satisfaction among caregivers and ultimately patient experience, Alex met with caregivers across each of the facilities to understand the root cause of this lack of engagement, and it became clear that it was mainly due to not feeling appreciated for their hard and life-changing work. This is when Alex decided to create and build a caregiver recognition system that would service to increase engagement, improve morale, and ultimately provide better caregiver-patient experiences. 

Under Alex’s vision, Wambi was created to emphasize the incredible impact that caregivers’ compassion can play within the patient recovery process. Alex believes that integrating the voices of patients, families, caregivers, and administrators into a seamless positive feedback loop will successfully bring compassion back to the forefront of healthcare. As the Chief Innovation Officer, Alex conceived of and developed the technology powering Wambi. Alex’s dream for Wambi is to infuse mindfulness and compassion into the healthcare industry by recognizing compassionate care, all in hopes to elevate patient and family experiences.

About Wambi

Wambi’s mission is to bring compassion to the forefront of human experience. To do this, Wambi created a employee quality management and recognition system, leveraging real-time patient feedback and visual analytics, that delivers real-time visibility into patient feedback and care provider performance. Wambi improves employee retention, engages hard to reach millennials, and improves the overall patient experience.

Episode Details

  • About Alex Coren
  • The importance of recognizing care providers
  • The benefits to employee recognition to a health system
  • How the Wambi platform helps organizations achieve these goals
  • What are Care Postcards and how can I recognize a person who provided excellent care?
  • The challenges of being a woman millennial entrepreneur in the healthcare IT field
  • Advice on how to overcome objections and achieve your dreams
  • Contacting Alex

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3 thoughts on “PAN43: Empowering Compassionate Care with Alex Coren

  1. What a great interview! Thank Alex and Matt for bringing us this message. Thanks Alex for simplifying the recognition and reward process in healthcare. The importance of recognizing great care cannot be over emphasized as it contributes to further acts of compassionate care . This helps strengthen the clinician-patient relationship.

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